More issues with the Thermal System

We have had to make lots of visits over the past couple of weeks with the Thermal System. It has had to be switched under the guidance of Thermal Reflections as it doesn't work, as it appears to struggle below 10*C. The tenant has no heating, so the heaters we have loaned her are keeping her warm and the large cylinder is also giving her hot water, but having 4 children the costs for running both the electric heaters and immersion isn’t exactly helping eth project. 

It will be interesting to see how the monitoring equipment pick up any flaws. I think we need to make sure the issues/alterations are resolved with the existing system, before we can decide weather it does what the Company says it would. 

I have concerns that this system form Portugal may not have had the necessary changes to it for it to work to our weather/conditions here in the UK.

Thermal Reflections are coming to resolve the issues with the system on the 14^th January (this Friday) when their very own back up air con engineer will be calling.